- WHAT IS A VIRTUAL 5K? A Virtual 5K is an event you can complete Anytime/Anywhere! There isn't a set time or place since virtual 5Ks are meant for you to complete at your convenience and at your own pace.
- HOW DO I SUBMIT MY TIME? – Once you have completed your 5K, please log into your RunSignUp account. Go to the America Runs the 4th 5K and select Submit Virtual Results. This is where you will enter your time.
- IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME? You can track your run with any app, watch, or fitness device that you would like.
- CAN I COMPLETE MY VIRTUAL RUN BEFORE I HAVE RECEIVED MY GEAR? You don't have to wait to receive your gear in the mail - you can complete your run at any time. However, if you do wait to receive your package in the mail you will be able to wear your America Runs the 4th 5K gear and rock your bling when you have finished your run.
- CAN I UPDATE MY SHIRT SIZE IF I HAVEN'T RECEIVED IT YET? If your America Runs the 4th 5K gear has NOT been mailed out yet, we are happy to assist you with updating your shirt selection. Just send us an email and we can make that change for you.
- CAN I UPDATE MY SHIRT SIZE AFTER I HAVE RECEIVED IT? Once you have received your America Runs the 4th 5K gear in the mail, we are unable to accommodate shirt exchanges. Sorry!
- CAN I UPDATE MY SHIPPING ADDRESS? If your America Runs the 4th 5K gear has NOT been mailed out yet, we are happy to assist you with updating your shipping address. Just shoot us an email and we can make that change for you.
- DO YOU SHIP INTERNATIONALLY? We do ship to registerants outside the US. We ask that you pay the additional shipping costs.
REGISTRATION & REFERRAL FAQs:
- HOW CAN I RECEIVE ANOTHER COPY OF MY CONFIRMATION EMAIL? You can resend yourself a copy of your confirmation email from your RunSignUp profile. Here is a tutorial with the steps to complete this on your end.
- HOW CAN I FIND MY REFERRAL LINK? There are 2 different ways you can view your referral link. You can find your unique link in your confirmation email or from your RunSignUp profile - HERE.
- HOW CAN I SEE HOW MANY PEOPLE HAVE REGISTERED THROUGH MY REFERRAL LINK? Thank you for referring your friends! You can track your referred registrations through your RunSignUp Profile. Log into RunSignUp and go to Runner Links>>My Referrals.
- I REFERRED 10 FRIENDS- WHEN WILL I RECEIVE MY REFUND? Your referral refund will automatically be processed the day after your 10th Friend registers through your link. Once the refund has been processed, you will see the refund applied to the card you paid within 3-7 business days (depending on your bank).
- I REFERRED 3/5/7/15/20 FRIENDS - WHEN WILL I RECEIVE MY REFERRAL SWAG? Referral Swag will be mailed out by the July 6, 2020.